RESERVATIONS AND PAYMENT
You can register online. In order to book a course, please, fill this booking form. Registration will only be confirmed after the payment of a 100€ deposit for the course or a 200€ deposit when booking a course and accommodation in a homestay or in a sharedflat.
To reserve a beach or city apartment the deposit required is 25% of the total cost. Cancellations will be subject to additional charges.
The remaining cost of the course and / or accommodation must be paid in full at least 21 days before the course start date. The deposit is deducted from the total price.
Please, access to our payment page to select from different payment methods depending on your country’s currency. If you are booking more than one course for you or for any other students, you may pay for all bookings at once using the same link by summing up all deposits, or the sum of all booking if there are less than 21 days before the courses’ starting date.
Registration is €40 and is paid each time new course weeks are purchased, regardless of the number of weeks you buy, it will always be €40. This registration covers the costs of registration, materials, placement test, social activities on offer, registration, and end-of-course diploma. To prevent yourself from paying the registration fee again and to benefit from lower prices, you may purchase a larger number of weeks at the beginning and take them anytime within a year. As an alternative, you may pay a non-refundable 100€ reservation deposit before you finish previous course so you will not be asked to pay the registration fee in your next course. This deposit expires in one year from its payment.
CONFIRMATION AND BOOKING PROCEDURES
Once we receive your registration form, you will be sent your booking confirmation along with your course information. When booking a shared apartment, the exact accommodation details will be sent the same day the reservation is confirmed (in high season this information may only be available a few days before arrival). You must provide the school with the email address where you would like this correspondence to be sent. If the payment is not made in advance, we cannot provide you with our exact accommodation details. All receipts must be kept, as it is necessary to present them on arrival. In cases where there is an outstanding payment, this must be paid in full on the first day of class.
When booking private accommodation or a shared apartment, the student must provide the school with a credit card number as security in the event of any damages, breakages or loss of keys occurring. These details are to be provided on arrival.
The prices of apartments with air conditioning include an allowance for responsible electricity use (100kw/week). When students return their keys, the electricity meter will be checked and in the event of excessive use, the school will charge the student with the surplus amount including VAT.
The school will be closed on the national and local public holidays listed on the school calendar. For the intensive Spanish courses, these days will be partly made up over the week. This option is not applicable to our other courses. Please consult the school calendar available under the section ‘Dates and Schedule’
COURSE GROUPS AND TIMETABLES
On the intensive Spanish courses groups consist of between 3-12 students. If a particular level has less than 3 students then the number of lessons will be reduced. (For example: 3-12 students = 4 lessons, 2 students = 3 lessons, 1 student = 2 lessons).
The same topics will be covered regardless of the course duration, as smaller groups allow for more content to be covered in less time. The class timetable is divided into three possible blocks but the school cannot guarantee you classes at a specific time. This depends on several variables such as the courses that are already in place at that time, the number of students, the level, type of course etc. The timetable will be available the week before the start of the course. Summer courses option A and B for children have a set time: 9:30a.m to 2.p.m.
TLCdénia will organize it so that parents of these children who wish to study together can do so within the same time period. Classes are from Monday to Friday. Students can start a course on any given Monday except for complete beginners who must start on specific dates that can be found on our web page (www.tlcdenia.es) under the section ‘Dates and Schedule’.
The minimum age required to attend an adult group is 17, except for private classes or specific classes aimed at younger learners from 6 to 16 years old. The school reserves the right to make exceptions.
Lessons are 45 minutes long. Prices include the use of materials during the course. When booking private lessons, the following terms and conditions must be accepted:
Private lessons must be paid for before the lesson starts or immediately afterwards. Reservations for these classes must be made at least 48 hours before the desired class start time.
Cancellations must be made at least 24 hours in advance. Failure to inform the school that you wish to cancel a lesson or that you are unable to attend, will result in you being charged in full for the class.
Students who arrive late will only be taught for the time remaining of the original lesson. We advise students to arrive 5 to 10 minutes before class.
Students must be well behaved in class. TLCdénia reserves the right of admission to class.
INSURANCE AND VISAS
The National Health Service provides medical help for all European Union citizens, as long as they present an E-111 form or a European Health Card. This can be obtained from the Post Office or the National Health Service in your country before coming to Spain. Do not forget to bring the original with you.
Non-European citizens must consult their own country’s health service for information regarding making a medical claim in Spain.
We recommend that all students take out travel insurance in their country of origin. This should cover all personal belongings and possibly medical treatment. The school is not responsible of these matters. TLCdénia can provide you with great travel insurance rates. Ask for more information.
Students from the EU, Norway, Liechtenstein, Iceland and Switzerland do not require a visa to enter nor to live in Spain. An identity card or passport is all that is required.
Students from the USA, Canada, Brazil, Israel, Japan, New Zealand and Australia do not need a visa for stays of up to 90 days although they do require a visa for longer periods. Once in Spain, they can apply for an extension at the Police Station. Student visa applications must be handed in at the Spanish Embassy or Consulate in your country of origin.
Students coming from other countries usually need a visa and should contact their nearest Spanish Embassy or Consulate for further information.
On the first day of your course you must arrive by 9.15a.m to register, receive the course material and go to class. Please go to the main centre located at 15, Barbacana Street. Courses begin at 9:30a.m unless otherwise stated.
All students who a have prior knowledge of Spanish are required to take an online placement test at least one week before arrival. The test will be administered upon receiving their booking confirmation. This way the school will be able to correctly place all students in their corresponding level groups. Students will receive information on their level and timetable on the first day of class. Students will be informed by email in the event of their classes not starting at 9:30a.m.
Cancellations must be communicated as soon as possible.
If the cancellation is made 21 days before the start of the course, there will be a penalty of 100€.
If cancellation is made 20 days or less before the start of the course, there will be no refund. Courses are not transferable to another person.
Private flats in town or on the beach: 25% of the value of the accommodation must be paid to make the booking. This amount is non-refundable in case of cancellation. The remaining amount must be paid before the date of arrival. Once the accommodation has started, no refunds will be granted.
Student visas: Students requiring visas are subject to special cancellation conditions:
– The course must be paid in full in advance in order to issue the letter of invitation required for acceptance at the consulate.
– Visa dates must coincide with course dates. The student will be allowed one week off for every 10 weeks of the course. These dates cannot be changed, refunded or transferred to another person once the invitation letter has been issued by the school.
– Attendance at the course is compulsory. In case of illness, a medical report must be provided to justify the absence. Classes not attended cannot be made up.
– There will be no refunds of any kind, except in the unlikely event that the visa is refused, as long as the student presents documentation accrediting the refusal of the visa. In such a case, TLCdénia will refund the cost of the course, except for 4% of the total cost of the course with a minimum of 100 €.
Flight delays or cancellations: There will be no refund in case of delays or cancellations of the student’s flights. Airlines must provide alternative flights and compensate for the costs incurred by the delay, including bookings not taken up due to the delay or cancellation.
Student illness: There will be no refund in the event that the student is ill during the course and has to stay at home. TLCdénia reserves the right to offer the student a similar course on other dates for a period of one year after the illness in order to make up the classes missed as long as a doctor’s certificate is provided (also necessary for COVID cases).
The student may change the type of course or the date of the course within the same year at no additional cost. Changes made less than 15 days before the start of the course will be subject to a surcharge of 30€. Changes are not accepted for bookings on student visas. Children’s programmes Option A and Option B cannot be changed less than 7 days before the start of the course. No changes to the dates of the “Teenager Summer Programme 14-17 years” will be accepted less than 21 days before the start of the course.
If a student wishes to lodge a complaint against the school regarding accommodation or the course, they must do so in writing within 3 days of the incident occurring.